Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of the Salesnado platform, operated by KJ Bucketlist Investments, LLC This policy supplements our Terms of Service and applies to all users, including those operating AI agents through the Service. Violation of this AUP may result in immediate suspension or termination of your account.

1. Permitted Use

Salesnado is designed for legitimate business-to-business (B2B) sales development. You may use the platform to:

• → Send cold outreach emails to business professionals who may have a legitimate interest in your products or services.
• → Deploy AI agents to manage multi-step email sequences and handle prospect replies.
• → Source and enrich prospect contact information through our integrated lead sourcing tools.
• → Upload knowledge base documents, product materials, and case studies to train your AI agent.
• → Track email delivery, opens, replies, and campaign performance through our analytics tools.

2. Ethical AI Standards

AI agents deployed through Salesnado must comply with the same ethical standards expected of human salespeople. This means:

• → Honesty: Agents must not make false claims about your products, services, pricing, or company. All AI-generated content must be truthful and substantiated.
• → Transparency: While agents are not required to identify themselves as AI in every email, you must not instruct your agent to deny being AI if directly asked by a prospect.
• → Respect: Agents must honor opt-out requests, respect "do not contact" preferences, and cease communication when asked.
• → Professionalism: Agent communications must maintain a professional tone. Harassment, intimidation, high-pressure tactics, or manipulative language is prohibited.
• → Data Integrity: You must not instruct your agent to collect personal information from prospects under false pretenses or for purposes other than legitimate business development.

3. Prohibited Content

You may not use the Service to send or generate content that:

• → Is fraudulent, deceptive, or designed to mislead recipients about the nature of the communication.
• → Contains malware, phishing links, or directs recipients to malicious websites.
• → Promotes violence, hate speech, discrimination, or illegal activities.
• → Contains sexually explicit material or links to adult content.
• → Infringes on the intellectual property rights of any third party.
• → Impersonates another person, company, or entity without authorization.
• → Makes unsubstantiated claims about health, financial, or legal outcomes.

4. Prohibited Industries

The following industries and use cases are prohibited from using the Salesnado platform:

• → Illegal drugs, controlled substances, or drug paraphernalia.
• → Gambling or online casinos (unless licensed and operating in legal jurisdictions).
• → Adult entertainment, escort services, or sexually oriented businesses.
• → Weapons, firearms, ammunition, or explosives sales.
• → Cryptocurrency pump-and-dump schemes, unregistered securities, or financial fraud.
• → Multi-level marketing (MLM) or pyramid schemes.
• → Counterfeit goods or trademark-infringing products.
• → Political campaigns, political action committees, or election-related solicitation.
• → Debt collection, loan modification, or predatory lending services.

5. Rate Limits and Sending Restrictions

To protect shared infrastructure and maintain deliverability for all users, the following limits apply:

• → Monthly Email Limits: Each subscription tier has a monthly sending cap (Starter: 2,000, Growth: 8,000, Scale: 20,000). Exceeding your tier limit is not permitted.
• → Monthly Lead Limits: Lead sourcing is capped per tier (Starter: 500, Growth: 2,000, Scale: 5,000). Additional leads require a tier upgrade.
• → Sending Velocity: New accounts begin in slow-roll mode (1-8 emails per cycle) and must complete a full cycle before enabling blast mode (5-15 emails per cycle). This protects domain reputation during warmup.
• → Agent Reply Rate: AI agents are limited to 20 auto-replies per hour by default. This limit can be adjusted but not removed.
• → Thread Depth: Agents will stop responding after 5 exchanges in a single thread by default. This prevents infinite conversation loops.

6. Account Sharing and Access

Each Salesnado subscription is licensed to a single organization. You may not:

• → Share your account credentials with individuals outside your organization.
• → Resell, sublicense, or provide access to the Service to third parties.
• → Operate agents on behalf of multiple unrelated businesses under a single subscription without prior written approval.
• → Use automated tools to create multiple accounts to circumvent subscription limits.

7. Data Export and Portability

You may export your data (contacts, email history, analytics) at any time through the Service. The following limitations apply to data export:

• → Contact data you uploaded or entered is fully exportable at any time.
• → Contacts sourced through our lead sourcing service are exportable, but are subject to our data provider's terms of service regarding redistribution.
• → AI-generated content (email templates, brand voice profiles) created by the Service is your intellectual property and fully exportable.
• → Proprietary platform data, algorithms, and system internals are not exportable.

8. Infrastructure Protection

You may not attempt to:

• → Reverse engineer, decompile, or disassemble any part of the Service.
• → Access the Service through any means other than the provided interfaces (web application, email, or documented API).
• → Introduce viruses, worms, or other malicious code into the Service.
• → Perform load testing, penetration testing, or vulnerability scanning without prior written authorization.
• → Interfere with or disrupt the integrity or performance of the Service or its supporting infrastructure.

9. Enforcement

We reserve the right to investigate any suspected violation of this AUP. Depending on the severity and nature of the violation, we may take the following actions:

• → Warning: For first-time minor violations, we may issue a written warning with a requirement to correct the behavior within a specified timeframe.
• → Suspension: For repeated or moderate violations, we may temporarily suspend your account and pause all agent activity.
• → Termination: For severe violations, we may permanently terminate your account without refund. This includes any use that damages our infrastructure, reputation, or other users' deliverability.

All enforcement decisions are at our sole discretion. We are not required to provide advance notice before taking action to protect the platform or other users.

10. Reporting Violations

If you become aware of any use of the Salesnado platform that violates this Acceptable Use Policy, please report it to keith@salesnado.com. We investigate all reports promptly and take appropriate corrective action.